Refund policy

Returns & Refund Policy: 
Not fully satisfied with your order? Let us make it right. We have a 14-day return policy, which mean you have 14 days after receiving your item request a refund. You may request a free of charge refund or exchange within 14 days of receiving your order, provided the items are returned in their original, resalable condition. You’ll also need the receipt or proof of purchase. Please ensure that all returned items are securely packaged to avoid damage during transit. When returning footwear, please place the shoe box inside a protective outer package. The original box is considered part of the product, and any damage to it may make the item ineligible for a refund. Once we receive your return, the item will undergo a thorough inspection before a refund or exchange is approved. If the item does not meet our return conditions, it will be sent back to you at your expense.

To start a return, you can contact us at info-contact@treadzfashion.com. Please note that returns will need to be sent to the following address: 12 Outing Close, SS1 2UX, Southend-on-Sea, Essex, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info-contact@treadzfashion.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info-contact@treadzfashion.com.