FAQ

Frequently Asked Questions

What are your shipping times?
  • FREE Royal Mail/DPD Standard service on orders over £150.00
  • £3.99 via Royal Mail/DPD Standard service
  • All orders shipped within 1-3 business days
  • We deliver to all mainland UK addresses.

Please visit our Shipping Policy page for more information.

What is your returns policy?

We offer a 14-day return policy on all unworn items in their original condition with tags attached. Please contact our customer service team to initiate a return.

Please visit our Refund Policy page for more information.

Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Overseas shipping will occur customs taxes once arrival in your chosen country. 

Please visit our Shipping Policy page for more information.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package's journey to you. Alternatively you can click on 'Track My Order' or Sign in to your account to view all previous orders. 

Any complications please contact us at info-contact@treadzfashion.com or WhatsApp message us at +447908979781

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay and ApplePay for a fast and secure checkout experience.

For in-person appointments and sourcing enquiries, we also accept cash payments.

Please note that all sourcing enquiries require a non-refundable deposit before we begin the sourcing process. This deposit secures your request and covers the time and resources involved in locating your requested item.

Get in touch with us for any sourcing enquiries.

How do I contact customer service?

Our Customer Support team is available to assist you via email at info-contact@treadzfashion.com or through our contact form. We aim to respond to all enquiries within 24 hours on business days.

Alternatively you can also contact us directly via WhatsApp at +44 7908 979781.

Are your products authentic?

Simply yes.

At TREADZ, every item we offer is guaranteed 100% authentic. We source from trusted, vetted suppliers and conduct thorough multi‑point authentication checks on all branded products before they reach you. Only items that meet our quality and authenticity standards are approved for sale on treadzfashion.com.

What you can expect:

  • Verified authenticity: Each product is inspected, validated, and matched against brand specifications.
  • New and original items: We do not condone the sale of fakes, replicas, or counterfeit goods—ever.
  • Complete packaging: Orders ship securely boxed, with all brand extras and accessories included when provided by the manufacturer.
  • Trusted sourcing: We maintain strict supplier controls to ensure a seamless, reliable shopping experience.

Visit our Verification Process page to discover how every product is carefully inspected and authenticated before being approved for sale on TREADZ. Learn about our rigorous quality control standards and commitment to providing 100% authentic designer fashion, luxury goods, and premium footwear.

 

If you have any questions about the authenticity of a product, contact our team at info-contact@treadzfashion.com.

Can I change or cancel my order?

If you need to amend or cancel your order, please contact our customer support team as soon as possible by email at info-contact@treadzfashion.com or via WhatsApp on +44 7908 979781.

We will always do our best to accommodate your request before your order is processed and dispatched. Once your order has been shipped, we are unable to make any changes or cancellations. However, eligible items can be returned in accordance with our Returns & Refund Policy.

At TREADZ., we are committed to providing fast, reliable customer service and ensuring your online shopping experience is as smooth as possible.