If you're not completely satisfied with your purchase, you may request a refund or exchange within 7 days of receiving your order, provided the items are returned in their original, resalable condition. This means all original tags must be attached, and the product must be free from signs of wear, damage, or any unpleasant odours. We are unable to process refunds for items that appear to have been worn, washed, or are not in their original condition.

Please note that delivery charges are non-refundable, and return shipping costs are the responsibility of the customer.

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Once we receive your return, the item will undergo a thorough inspection before a refund or exchange is approved. If the item does not meet our return conditions, it will be sent back to you at your expense.

All returns must be sent with a tracking number and insurance, as we cannot be held responsible for delayed, lost, or untracked parcels.

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Please ensure that all returned items are securely packaged to avoid damage during transit.

For hygiene reasons, we cannot accept returns or exchanges on socks, bodysuits, or underwear if the packaging has been opened.

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When returning footwear, please place the shoe box inside a protective outer package. The original box is considered part of the product, and any damage to it may make the item ineligible for a refund.

TREADZ is not responsible for any customs fees or duties incurred during the return process.